Warranty Conditions

• Photon Systems Instruments, Ltd. (PSI) warrants all its instruments to be free from defects in materials or workmanship for a period of one year from the date of invoice/shipment from PSI (unless otherwise stated).
• If at any time within this warranty period the instrument does not function as warranted, return it and PSI will repair or replace it at no charge. The customer is responsible for shipping and insurance charges (for the full product value) to PSI. PSI is responsible for shipping and insurance on return of the instrument to the customer.
• No warranty will apply to any instrument that has been (i) modified, altered, or repaired by persons unauthorized by PSI; (ii) subjected to misuse, negligence, or accident; (iii) connected, installed, adjusted, or used otherwise than in accordance with the instructions supplied by PSI.
• The warranty is return-to-base only, and does not include on-site repair charges such as labor, travel, or other expenses associated with the repair or installation of replacement parts at the customer's site.
• PSI repairs or replaces faulty instruments as quickly as possible; the maximum time is one month.
• PSI will keep spare parts or their adequate substitutes for a period of at least five years.
• Returned instruments must be packaged sufficiently so as not to assume any transit damage. If damage is caused due to insufficient packaging, the instrument will be treated as an out-of-warranty repair and charged as such.
• PSI also offers out-of-warranty repairs. These are usually returned to the customer on a cash-on-delivery basis.
• Any defects caused by fluctuating electricity or inappropriate site preparation cannot be a subject of warranty repair.
• Wear & Tear Items are excluded from this warranty. The term Wear & Tear denotes the damage that naturally and inevitably occurs as a result of normal use or aging even when an item is used competently and with care and proper maintenance.
• Some PSI instruments use accessories made by other manufacturers. In such case, these accessories may be covered by a different warranty period.