Sale Terms

• Pricing and availability are subject to change without notice. Quotations are available upon request. All prices are based upon a single item purchase unless otherwise noted. All customers are afforded the same pricing as the current price list. Quantity discounts are determined by PSI Management The prices PSI quotes to the customers are valid for 14 days unless we state otherwise in writing.
• Quotations for PSI instrumentation always include pricing, delivery information, validity from the date of issuance, and bank details. Prices do not include shipping and packing costs; those are added as a separate item on the invoice or on the quotation. Prices exclude VAT.
• Customs clearance and all duties are not the supplier’s responsibility. If PSI pays them instead of the customer, PSI will add them to the customer´s invoice. If the customer claims any exemption, he must provide a valid, signed certificate or letter of exemption for each respective jurisdiction.
• Purchase Orders must include a complete invoice address and shipping address and precise description of ordered items. Once a customer’s purchase order is submitted and accepted, PSI recognizes a contract with the customer for goods to be supplied. PSI is not responsible if shipping date must be extended longer than it was originally quoted (due to unforeseen happenings, such as year-end closing, fiscal year closing, the unexpected situation on the worldwide material market etc.). Alteration or cancellation of the purchase by the customer may result in additional charges or penalties. PSI is not responsible for items that were ordered incorrectly or were not previously discussed with PSI specialists.
• The Agreement between PSI and the customer is created when the customer receives an email confirmation that PSI has accepted your order.
• Wire transfer is the preferred payment method. It is the quickest and least expensive way to pay for your order. If you have a Quotation or an Invoice from us, that is all that your bank needs to make an electronic money transfer. PSI bank information for wire transfer is provided on the Quotation/Invoice. Please include your name and our Invoice/Quote number in the Wire Transfer reference.
• Unless PSI and the customer have agreed otherwise in writing, the customer will pay the PSI within 14 days from the receipt of the invoice. In case of delay with payment of the invoice, the customer is obliged to pay default interest in the amount of 0.1% of the outstanding payments for every day of delay.
• PSI reserve the right to require making full or partial payment in advance, or provide other security to PSI's satisfaction, if PSI believes in good faith that your financial condition does not justify the payment terms otherwise specified. The customer will make all payments in the currency specified in the invoice.
• If the customer is late in making payment then, without affecting PSI's other rights the customer will make payment, upon PSI's demand, of a late-payment charge. The late payment charge will be calculated as interest on the sums due from the payment due date until the customer makes payment in full, at the rate of 0,01% per day. PSI also reserves the right to cancel or stop delivery of products in transit and withhold shipments in whole or in part if the customer does not pay when due, or if the customer otherwise does not perform his obligations in the Agreement.
• All the bank fees connected with the payment must be paid by the customer. PSI is entitled to request additional payment for the missing amount.
• Credit card payment may be managed in the PSI PayGate. Extra 3.5 % is charged on each payment. Acepted cards are: VISA, Mastercard, Maestro, Diners. Please remember that your card must be allowed for online internet payments. For details, write to ticha@psi.cz
• Checks are NOT accepted.
• Letter of Credit is an unusual form of payment for PSI. Customers wishing to pay by Letter of Credit must alert PSI about this intent upon submission of the purchase order. PSI will furnish these customers with additional terms and conditions specific to the issuance of the Letter of Credit.
• PSI ships products to the destination the customer specifies in his order under DAP Incoterms 2010. By agreeing to these Terms, the customer (i) gives his consent to arrange for carriage for all products supplied hereunder on his behalf; and (ii) waives his right to arrange carriage or to give to PSI any specific instructions regarding carriage. PSI may, at his discretion, make partial shipments and invoice each shipment separately. The shipping dates mentioned in the quote are approximate only, and PSI will not be liable for any loss or damages resulting from any delay in delivery. The customer may not refuse delivery or otherwise be relieved of any obligations as a result of such delay. If PSI delivery of a product to the customer is delayed due to any cause within PSI control, PSI will place the delayed products in storage at cutomer´s risk and expense.
• Custom or special-made equipment is nonrefundable and nonreturnable. It is warranted for workmanship only – PSI cannot guarantee that it will work for the customer’s special purpose.
• PSI Customer Services must pre-authorize all product returns. Customer Services will approve the return of any product that is damaged or defective on receipt, provided the customer contact Customer Services within five days after receiving the product and provided such damage or defect has not been caused by any failure by the customer or the carrier to handle or store products using reasonable care or as otherwise indicated on the label. If the customer does not contact us within this five-day period, PSI will deem the product to be accepted, but the customer will not lose any warranty rights.
• If PSI exercise their discretion to authorize a completely new unused product for return then the product must arrive at PSI facilities in a condition satisfactory for resale. Any return not due to PSI´s error is subject to a restocking charge of 25% of the sale price. PSI does not credit shipping charges. The customer will not receive credit for any product returned without our prior consent.