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Warranty Information

Warranty Information

  • Photon Systems Instruments, Ltd. (PSI) warrants all its instruments to be free from defects in materials or workmanship for a period of one year from the date of invoice/shipment from PSI (unless otherwise stated).
  • If at any time within this warranty period the instrument does not function as warranted, return it and PSI will repair or replace it at no charge. The customer is responsible for shipping and insurance charges (for the full product value) to PSI. PSI is responsible for shipping and insurance on return of the instrument to the customer.
  • No warranty will apply to any instrument that has been (i) modified, altered, or repaired by persons unauthorized by PSI; (ii) subjected to misuse, negligence, or accident; (iii) connected, installed, adjusted, or used otherwise than in accordance with the instructions supplied by PSI.
  • The warranty is return-to-base only, and does not include on-site repair charges such as labor, travel, or other expenses associated with the repair or installation of replacement parts at the customer's site.
  • PSI repairs or replaces faulty instruments as quickly as possible; the maximum time is one month.
  • PSI will keep spare parts or their adequate substitutes for a period of at least five years.
  • Returned instruments must be packaged sufficiently so as not to assume any transit damage. If damage is caused due to insufficient packaging, the instrument will be treated as an out-of-warranty repair and charged as such.
  • PSI also offers out-of-warranty repairs. These are usually returned to the customer on a cash-on-delivery basis.
  • Any defects caused by fluctuating electricity or inappropriate site preparation cannot be a subject of warranty repair.
  • Wear & Tear Items are excluded from this warranty. The term Wear & Tear denotes the damage that naturally and inevitably occurs as a result of normal use or aging even when an item is used competently and with care and proper maintenance.
  • Some PSI instruments use accessories made by other manufacturers. In such case, these accessories may be covered by a different warranty period.

Return Procedure

Before returning any instrument to PSI:
  • Make sure that the instrument is in fact faulty and has not just been set up improperly.
  • Contact PSI support@psi.cz before sending anything back. You will be given the RMA number, which must be clearly marked on the outside of the shipped container.
  • When sending the faulty device back to PSI, please pack it very carefully. Use a have duty box and lots of wrapping/foaming material.
  • If the returned instrument is damaged during shipment due to insufficient packing, PSI will have to charge the repair (or its part) as a non-warranty one.
  • If you have encountered a program failure, we would need a printed copy of any faults you have seen, including how to reproduce them. Include it into the return package along with your mailing address.
  • Include a copy of the Invoice on which the product was shipped to you.
  • All returns must be shipped prepaid. Unpaid packages will not be accepted.
  • In case of questions contact us by E-mail: support@psi.cz or shipping@psi.cz, by phone: +420 511 440 035, +420 511 440 032, +420 388 440 046, or by fax: +420 511 440 901.